Charter

How do I hate them? Let me count the ways, or the whys. Perhaps it was the time they disconnected our service because the automatic deduction of their bill from our credit card failed. You know how you get a new expiration date every two years? Well, that baffled Charter. Or may be it was when they cut off our service the second time AFTER we had corrected the information about our automatic deduction to our credit card. Or was it the fact that both times they tried to charge a reconnection fee even though it was their error that interrupted our service?

Perhaps it is the wasted Saturday mornings on speaker phone waiting for answers, or at the very least, a human voice.

It wasn't the hours our service was out during the Emmys last year--we don't care enough about them to mind that too much, though I did use that as a reason for not handing over our phone service. What would we have done with the time the Emmys were unavailable if we had also lost phone service, I ask you?

No, finally it is about a company that enjoys a virtual monopoly with lousy customer service and yet, does not seem to be able to run a business without going bankrupt.

Did I mention that my niece's husband was expecting to receive some $25,000 as the result of a suit regarding shady overtime practices that Charter recently lost? Hmmm, class action suit, loss, bankruptcy. Could there be a connection?

No, I am seeing things--must be time for a medication adjustment.